Frequently Asked Questions

What makes Marich Chocolates so amazingly good?

As second generation candy makers with a proud European heritage, we are passionate about premium chocolate and delivering a one-of-a-kind experience. It all begins with a commitment to sourcing the finest ingredients available. We then combine them using time-honored techniques taught to us by our founder Marinus van Dam. Our craft has been passed down from candy maker to candy maker for over 30 years to ensure that our dedication to making craveable creations lives on in every snackable bite.

What does PanCrafted chocolates mean?

PanCraftedTM chocolates are also known as panned chocolates. Panning is a handcrafted multi-stage layering technique of making chocolates. We begin with a center such as a fruit, nut, caramel and more, and we skillfully layer premium chocolates and creative combinations of ingredients resulting in the chocolates our customers have come to know and love.

What is the shelf life on Marich Chocolates?

The shelf life of our products is typically 8-15 months. Pectin and jelly products have a shelf life of approximately 18 months. Our packaged Marich brand products have a noted best by date printed on them.

What is the best way to store Marich Chocolates?

Our chocolate prefers smiling faces and a cool dry place. Ideal conditions are 65°F at 50% relative humidity and they are perfectly happy up to 72°F. Freezing them may negatively affect the appearance and we also recommend keeping them out of direct sunlight as the warmth of the sun may cause melting.

Our chocolates will maintain freshness after opening when stored as recommended. For freshness of unopened products refer to the Best-by-Date printed on the package.

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Does your chocolate contain dairy products?

All of our dark, milk, and white chocolates contain dairy or milk products. Any person with a dairy allergy should not consume our products.

Are Marich Chocolates tree nut free?

Not all products contain tree nuts however, our products are manufactured in our facility which we do process various tree nuts. All of our products, including solid chocolate pieces, may contain nuts and/or peanuts. Any person with a nut allergy should not consume our products.

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Are Marich Chocolates gluten-free?

Since wheat and gluten are present in our facility and all products are made on shared equipment, all of our products, including solid chocolate pieces, may contain Gluten. If you are allergic to wheat or gluten, you should not consume our chocolates. Consumers who simply choose to avoid gluten for dietary reasons may enjoy the majority of our chocolates with the exception of our malt-ball, pretzel and cookie items which contain wheat.

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Are Marich Chocolates vegan?

Our chocolates are not vegan as the chocolate does contain butter.

Are Marich Chocolates kosher?

The majority of our chocolates are certified Kosher Dairy in partnership with the Kof-K. In addition to this, we also offer a variety of chocolates that are certified Kosher Pareve. A list of these can be provided upon request.

What does the Fair Trade USA label mean?

Buying Fair Trade cocoa is important to us as individuals and an important aspect of our business for the future. Committing to Fair Trade ensures that in addition to producing quality products, we are also helping to ensure that the people and families who grow our cocoa receive a more sustainable price for their crop. Ever purchase can help farmers advance and improve their growing practices and subsequently the quality and value of their crop, provide safe work conditions, and invest in their communities to improve the lives of their families. In addition, Community Development Premiums are invested in much needed projects like schools, wells, and roads. Fair Trade also helps protect the environment through sustainable farming practices and by restricting GMOs and harmful pesticides. Child labor is also strictly prohibited, helping kids stay in school and build bright futures. Look for the Fair Trade Certified Cocoa™ logo on all Marich brand single serves, pouches and gift boxes.

What does cacao mean?

Theobroma Cacao (THEE-o-BRO-ma Ca-COW) is the scientific name for the plant and fruit we know and love as “chocolate”. The words cacao and cocoa are interchangeable in their use in identifying the ingredient in chocolate that comes from the cocoa (or cacao) tree. The cocoa beans are harvested, fermented and dried ready to be turned into fabulous chocolate. After roasting, the cocoa beans are ground into a dark brown liquid called Cocoa Mass or Chocolate Liquor. Liquor you may ask? There is no alcohol in Chocolate Liquor. It is an industry term to identify the product that results from roasting and grinding cocoa beans.

Cocoa beans are comprised of 2 primary elements: Cocoa solids and cocoa butter. Cocoa solids are the typically dark brown portion that makes up what we know of as cocoa powder. Cocoa butter is the fat in the cocoa bean which is similar to other fruit fats like olive oil and avocado oil. Chocolates that have a higher cacao percentage  have more cocoa solids and cocoa butter than others. This means the chocolate will usually be darker with a more potent flavor given the higher presence of cacao (or cocoa).

Are Marich Chocolates made with artificial ingredients?

Marich brand products are free of: Artificial Colors, Flavors, and Preservatives. We do not use hydrogenated fats or high fructose corn syrup in any of our products. To satisfy our customer’s desire for bright colors,  a small segment of our bulk and seasonal products contain some artificial colors. As technology and ingredients advance, we look forward to removing all artificial ingredients from our entire product line.

Do you give factory tours?

As much as we love taking people through our factory to see all the magic that happen inside, we cannot provide tours due to safety and food safety standards.

What is Marich Chocolates policy on donation requests?

As much as we would like to help everyone and be a part of every community, like every enterprise, our resources are limited. It is for this reason that we devote our efforts to local charities, food pantries and community organizations. Feel free to reach out to us at hello@marich.com with your request. We will review and reply.

Why didn't my promotional coupon code or promotional offer work?

From time to time, Marich.com will offer special promotions and discounts. Many offers are time limited and require a minimum order to qualify for the promotional offer.